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Protecting your investment with flexible service agreements

Candela's service agreements are designed to help sustain optimal device performance and reliability, reduce administrative burden and safeguard your investments-enabling you to stay focused on patient care and optimal outcomes. Servce agreements provide increasing levels of reassurrance, labour and parts cover for a fixed price. They are designed to suit all types and sizes of customer depending on thier specific needs. All service agreements include a Preventative Maintence visit (including the UK and Ireland annual electrical safety test) and a fixed discount on all parts that may be needed during the following 12 months. As the manufacturer of its devices, Candela has the insight to device history and can proactively identify potential maintenance needs, install licensed software upgrades, perform calibrations and ensure your Candela device is operating at peak performance levels.

    What you get with the Candela Service Agreement:

    • 12-months of hassle-free maintenance includes priority scheduling and replacement of all repair parts with only OEM parts.
    • One preventative maintenance visit, to include optical alignments, calibrations, software updates, fluids and system checks
    • Maximum system uptime with optimum operating performance and the optimum operating performance and positive patient outcomes with highest efficiency
    • Direct access to both technical and clinical experts
    • Expedited implementation of hardware & software upgrades (performance & safety-related)
    • Official badge of a Certified Candela Service site on candelamedical.com
    • Dedicated, certified Candela Field Service Engineers, with an average tenure of 20 years
    • Candela Field Service Engineers are certified, trained and constantly updated on all recent procedures and updates required
    Have Questions?

    For more information about Candela's flexible service agreements, call +44 (0)121 359 5486 or email service.uk@candelamedical.com