Service Commitment


Service Protection Plans Designed to Maximize Your Uptime.

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Why choose a service protection plan from Candela?

With a quality service plan from Candela, you can focus on your patients, not the maintenance of your device.

  • Priority Response
    We deliver on our commitment to maximize your uptime for reliable service with a priority response time.
  • Certified Engineer and Parts
    Our service engineers use only 100% Candela certified parts and tools, and they are continually trained on the latest technology and product improvements to ensure device performance.
  • Cost Control
    Manage your expenses with a protection plan that helps you control upfront costs rather than incur emergency repair fees later.
  • Comprehensive Support
    Maximize peace of mind with scheduled maintenance activities, technical training, and remote technical support with our service specialists.
  • Compliance
    Only Candela certified serviced engineers can implement our “Signature Preventative Maintenance” protocol to verify device regulatory compliance and optimal performance.

Protecting yourself from potentially expensive repair costs doesn’t have to be complicated.
Candela’s ServicePlus Protection Plans provides certified service coverage after the limited warranty expires.

ServicePlus Protection Plans

Choose the only Service Protection Plans* backed by Candela Medical


Candela provides Essential coverage for those seeking basic but necessary service support. Max. 12-month coverage.


Service coverage that meets your usage needs, protects your device, and avoids unnecessary downtime.


High utilizers will appreciate the exclusive service coverage benefits of Platinum Protection.

*Not all plans offered for all devices, or all countries. Please consult your regional service specialist team for details.

Service isn’t one-size-fits-all. Candela Certified Field Service Engineers know your device like no one else — there’s no local service technician that is as thoroughly (and continuously) trained on your Candela device to ensure it meets regulatory compliance and operates at its optimal performance level.

No matter how many treatments your device has performed, you’ll benefit from the expertise of a Candela Certified Field Service Engineer and the precision-matched engineering of Genuine Candela parts and tools — ensures your Candela device operates as efficiently as the day you purchased it.

When you have an active Candela Service Plus protection plan, the official "Serviced by Candela" icon will be displayed on 'Find a Treatment Provider' on, and for use on your website.

  Candela ServicePlus™ Protection Plan 3rd Party
Factory Certified Parts Yes x
Factory Certified Tools Yes x
Certified Service Engineers Yes x
Payment Plan Options Yes Yes
Varies by Vendor
Free or Discounted Parts, Travel and Labor Yes
Varies by Plan
Multi-Product Plans and Savings Yes Yes
Varies by Vendor
Multi-Year Plan Options Yes Yes
Varies by Vendor
Tier of Plan Offerings Yes Yes
Varies by Vendor

Get In Touch

Keeping your practice moving forward is our top priority. Reach out today to efficiently schedule service or find an answer to your question.

Have a question or need to schedule service? Call us today.
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Need technical support? Call us today.
Technical Support

Contact us to renew or request a service protection plan.
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