Nobody knows Candela products better than the Candela Field Services team. Field Service Engineers deliver services and support for Candela medical devices that meet the highest standards of quality, consistency and responsiveness to deliver peace of mind for customers. Field Service Engineers are medical device specialists who receive extensive training. This training includes didactic, diagnostic, and hands-on learning as well as testing and certification. As a result, our FSE’s are uniquely qualified to provide support whether it's over the phone or in person. When an on-site visit is necessary, you not only get resolution, you also get a full inspection and system check of your device to ensure all specifications are met.
When an on-site visit is required, a Field Service Engineer typically responds within 24 hours of a customer's initial call to schedule the appointment. This timely approach respects customers' schedules and minimizes potential disruption caused by unscheduled visits. Candela Service Engineers are located in every state in the U.S. and serve more than 50 countries worldwide, so a Service Engineer and technical support is always close by. Each field location maintains an extensive parts inventory, which enhances the ability to complete any necessary repairs accurately and efficiently on the first call.