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Extending Your Success with Candela’s Field Service Engineers

Field Service Engineers

You made the investment, now have peace of mind knowing that your device will be operating at optimal performance. Candela is proud to support your investment with our Field Service Engineers (FSEs) as part of the Candela Service Program. Our FSEs are expertly trained on all Candela devices and readily available to support you with preventative maintenance, troubleshooting and if needed, comprehensive repairs. 

As part of your service program, our FSEs will ensure that only Candela certified parts are used with your Candela device, to safeguard your investment so that potential risks associated with third-party provider parts is avoided. They follow detailed protocols along with proprietary testing methodologies at time of service to certify that your devices are functioning at ideal performance levels. Our FSEs can offer complete on-site support as well as prioritize your needs with Candela’s extended telephone hours.

For more information about Candela Field Service Engineers, technical support and dispatch, call your local Candela location or visit candelamedical.com/na/contact

 

We are proud to say our customer Net Promoter Score® (NPS®) is

SFE NPS

*Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round. Data as of April 22, 2019.

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Message to our customers
Candela’s core values of Science, Results, and Trust have been our guiding principles for the 50 years we’ve been in business. These values continue to be our beacons as we collectively navigate the current and unprecedented COVID-19 challenge and work to respond to dramatic changes in our professional and personal lives. 
Newsbeam - Volume 4
As we kick off 2020, I wanted to express my gratitude and appreciation for your ongoing support and loyalty to Candela. Because of you, we had another wonderful year. 2020 marks the 50th anniversary of Candela and we are excited to continue our steadfast commitment to success for the next 50 years.