Careers

Job Brief

Candela is recognized globally for its innovating energy-based technologies that change lives and our new brand embodies our continued commitment to innovating medical aesthetic treatment solutions based on solid science and effective outcomes.

We aspire to provide the highest levels of clinical, technical and customer support, and continue to build on the longstanding partnerships of trust we’ve established with physicians, their practices and the patients they treat.

Every role is important to Candela:

The Customer Care representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and process as well as communicating effectively with team members.

• Provide exceptional customer service by adhering to the Company’s Ultimate Customer Care quality standards, knowledge and utilization of system resources
• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Input and management of all critical customer information in company’s dedicated sales management software;
• Update and maintain Company’s data bases on a regular basis to ensure consistent and accurate data
• Follow up on customer satisfaction surveys as required;
• Some general office administrative duties and any other duties or projects as assigned
• Take the extra mile to engage customers

Background required for this role:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices (Salesforce.com)
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively