Careers
Job Brief
Provide education and technical support to service providers, engineers and Candela customers. Conducts formal training on Candela products. Compile, analyze and distribute field data reports to service management and other internal Candela departments.
Candela is recognized globally for its innovating energy-based technologies that change lives and our new brand embodies our continued commitment to innovating medical aesthetic treatment solutions based on solid science and effective outcomes.
We aspire to provide the highest levels of clinical, technical and customer support, and continue to build on the longstanding partnerships of trust we’ve established with physicians, their practices and the patients they treat.
Every role is important at Candela:
We are seeking a Technical Support II person, who can provide education and technical support to service providers, engineers and Candela customers. Conducts formal training on Candela products.
- Compile, analyze and distribute field data reports to service management and other internal Candela departments.
- Continues to maintain Rep Level I standards plus;
- Proficiency in laser technology
- Fully trained on all Candela products
- Troubleshoots most problems without assistance
- Creates troubleshooting procedures for service reps and tech support staff
- Continues working with internal Candela departments, to increase skills
- Proficiency in Customer / Technical Support
- Provides support via. phone / e-mail, by reviewing device service histories
- Recognizes when service reps need on-site assistance, and initiates same
- Understands where to find information
- Learns all departmental policies and procedures
- Proficiency with gathering technical and customer data
- Fully utilizes departmental customer software applications
- Retrieves information and analyzes situations and provides solutions
- Provides device histories