Careers

Job Brief

Candela is recognized globally for its innovating energy-based technologies that change lives and our new brand embodies our continued commitment to innovating medical aesthetic treatment solutions based on solid science and effective outcomes.

We aspire to provide the highest levels of clinical, technical and customer support, and continue to build on the longstanding partnerships of trust we’ve established with physicians, their practices and the patients they treat.

Every role is important at Candela:

Candela seeks a Field Service Engineer who will provide field support on Candela equipment in assigned territory and at times, outside of territory as required. Install/remove/repair and upgrade preventative maintenance and sell service contracts High level of account management.

• Proficiency in laser technology.
• Maintains an average repeat call rate of 5 % or less.
• Takes a leading role in account management.
• Addresses 100 % of PM’s by contacting customers.
• Sells service contracts with 80 % penetration.
• Sells PM Service to 80 % of customers in territory.
• Initiates contact with inactive accounts to generate new service business.
• Responsible for all daily logistical matters and departmental tasks as assigned.
• Maintains personal inventory location with 5 % variance.
• Responsible for providing field support on Candela equipment in and out of an assigned territory.
• Provide field support on Candela equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
• 100% traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls.
• Weekend work required to support trade shows, workshops and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
• Responsible to sell service contracts. 100% participation required for all monthly contract and warranty expirations.
• Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
• Responsible to maintain an accurate inventory of trunk stock parts.
• Focus of this position is to attain a high level of performance in customer service, repair work and contract sales. A strong focus on developing account management skills.

Essential Skills to be a top contributor in this role:

• This position requires a minimum of 5-8 years of experience in a service rep position.
• A.S. degree in electronics or equivalent, combined with the above experience level.
• Biomedical/laser preferred. Team player, proficient in reading and interpreting schematics.  Good customer service background.  Extensive travel.
• Team player, proficient in reading and interpreting schematics.
• Good customer service background
• Team player, proficient in reading and interpreting schematics
• Good customer service background. Extensive travel