Careers

Job Brief

General Responsibilities:

• Provide support to North America Sales Team during the selling process.

• Receive and enter all customer laser sales orders and credit memos.

• Confirm customer orders via emails or fax.

• Communicate with customer regarding any order status changes, confirmation of orders and/or other issues as they arise.

• Interface with internal departments to insure orders are filled in a complete and timely manner.

• Enter and maintain accurate and complete customer files to include all applicable data on each customer. Maintain hard copy customer files.

• Handle all aspects of Order Management functions.

• Provide in-house contact for all sales/customer issues.

• Maintain hard copies of customer orders including archiving old files and sending them to offsite storage facility.

• Support quarter end activities by providing support in helping with sales activities of laser systems at the end of quarter.

• Oversee the entire process from PO receive to shipments.

• Assist in the implementation and testing of any proposed order processing system.

• Provide support to Sales Team.

• Responsible for working within the Order Management aspects with CQMS and SOX guidelines.

  Knowledge/Educational Requirements

• BS preferred

• Strong Communication Skills Required

• Must have 2-3 years of Customer Service Experience in medical devices.

• Experience with Oracle/SalesForce.com preferred.