What sets Candela apart?
Commitment.
The day you become a Candela customer, you experience true partnership.
Here is how we strive to earn your trust every day:
Service Commitment
We provide comprehensive technical support, field support, and customer care to keep your equipment up and running.
Lifetime commitment
Candela provides technical assistance and customer care for the lifetime of your device to ensure maximize uptime and performance.
State-of-the-art care
Your Candela device is serviced by Certified Candela Field Service Engineers who are continually trained in the use of highly specialized, calibrated tools and processes.
Guaranteed Candela parts
Tested, genuine Candela parts —and those of our approved vendors—are regularly audited to meet international quality and regulatory standards so that we can provide the highest levels of safety for your patients.
Supply meets demand, 24/7
We keep you stocked with consumables and accessories. Disposables can be purchased whenever you need them via our customer portal and eStore.
Clinical Commitment
We invest in clinical training to build your clinical confidence and provide you with access to continuous learning.
Unmatched clinical training and education
Candela is committed to helping you and your staff deliver the highest level of patient care – and that starts with unparalleled clinical training.
Global opportunities
Education and training is always available and prioritized. Candela offers a wide range of learning options, including in-person workshops, user meetings and webinars.
Broad network
Candela’s relationships with global thought leaders and clinical innovators offers unique opportunities for live, peer-to-peer events that stimulate ideas and enhance clinical confidence.
Tailored training
Candela offers a comprehensive curriculum of advanced training opportunities geared to different levels of experience.
Marketing Commitment
We continually supply a wide range of new marketing resources to help extend your practice’s reach, increase demand for your services, and attract and retain more patients.
Attract new patients
Get the word out to prospects in your market with our comprehensive suite of marketing tools. Our practice marketing material includes tools such as digital and print assets, social media posts, before and after photos and more.
Engage current patients
Your best source of new business is your current patients. Download a variety of tools and show your patients new ways you can help them achieve their aesthetic goals.
Build confidence with your staff
For your staff, we have a robust set of training modules and consult tools that help your staff members discuss treatment possibilities with patients in a natural, conversational way.
Tap into marketing expertise
Candela customers have exclusive access to world-class marketing tools and professional support. You can attend user meetings and webinars where peers and industry thought leaders share best practices from around the world.
Trust in the Candela Commitment.
Trust is a small word. Yet so much of your practice rests on it. It is the quintessential bond between you and your patients, and between your practice and the people who make and support your devices. That is why we go above and beyond to earn your trust, every day. Experience the Candela Commitment.